The Computer Center is a fundamental pillar in achieving digital transformation and developing the educational and scientific research environment. The center aims to promote the use of information and communications technology in various aspects of university work by providing technical services and a modern e-learning environment.
The center also works to develop the university’s digital infrastructure and support the educational process through the transition to e-learning and blended learning. It also contributes effectively to the digitization of administrative and academic procedures. The center provides smart systems that facilitate the management of student data, faculty members, and courses, enhancing performance efficiency and reducing the time and effort spent on traditional processes.
The center plays a pivotal role in providing technical support to the university’s various colleges and departments, in addition to developing the digital skills of academic and administrative staff through organizing workshops and training courses. It also contributes to building a bridge of communication between the university and government and private institutions through joint digital transformation projects and the provision of consulting services in the fields of information technology. Its affiliated units are listed as follows:
First: Systems and Software Unit
The Systems and Software Unit is a vital component of the Computer Center, developing and maintaining the systems and software used within the Center to ensure efficient and smooth operation. It is a vital part of the Technology Center’s structure, contributing to the sustainability and continuous improvement of the services provided. This unit enhances the Center’s efficiency and security and ensures a rapid and effective response to user needs and internal operations. Some of the tasks and responsibilities undertaken by this unit are:
- Systems Design and Development:
Analyzes the University’s needs and designs integrated information systems that meet these needs.
Develops the applications and software necessary to support the Center’s and the University’s operations and improve their efficiency.
- Systems and Software Maintenance:
Manages and maintains existing systems and ensures their continuity.
Installs necessary updates and patches to ensure the security and stable performance of the systems.
- User Support:
Provides technical support to users regarding systems and software. Providing training and support to new users on how to use systems correctly and effectively.
- Performance and Security Improvement:
Evaluates and improves system performance in accordance with university requirements.
Implements security policies and enhances protection against cyber threats and other risks.
- Database Administration:
Manages databases necessary for efficient storage and retrieval of data.
Performs backup operations and ensures data availability when needed.
- Technical Consulting:
Provides technical advice to senior management on the use of technology and necessary updates.
Provides advice on adopting new technologies and the center’s technical advantages.
Second: Computer and Network Maintenance Unit
The Computer and Network Maintenance Unit is an essential and vital component of the Electronic Computer Center. This unit performs many vital tasks to ensure the continued efficient and smooth operation of devices and networks. Some of the tasks and responsibilities undertaken by this unit are:
Computer and Device Maintenance:
Regularly clean computers and electronic devices to remove dust and impurities that may affect their performance.
Update and install the necessary applications and software to ensure the security and efficiency of devices.
Inspecting devices to detect performance issues and repair or replace damaged parts.
- Network Maintenance:
Maintains and manages the center’s internal networks to ensure stable communications and effective communication between departments and users.
Installs and configures network devices such as routers and switches and ensures they operate at optimal efficiency.
- User Support:
Provides technical support to users in case of computer or network-related problems.
Provides guidance and training to users on how to use devices and networks properly and safely.
- Security and Protection Management:
Applies security policies to networks and devices to protect data from external and internal threats.
Installs and updates antivirus and malware protection software and manages access permissions to maintain security.
- Systems Management and Updates:
Manages the core systems used in the center, such as operating systems and core software.
Performs necessary system updates and upgrades to ensure stable and improved performance.
- Maintenance and Replacement of Parts:
Monitors the status of devices and equipment and performs preventative maintenance and necessary replacement of damaged parts.
Third: Training and Technical Support Unit
The Training and Technical Support Unit plays a vital role in organizing and ensuring the efficient operation of the Computer Center. This unit focuses on providing training and technical support to users to ensure their understanding and optimal use of the systems and technologies used. Some of the tasks and responsibilities undertaken by the Training and Technical Support Unit are:
Providing Training:
Developing various training programs for users on the use of the systems and software used at the Center.
Organizing regular workshops and training courses to update users’ skills and teach them new technologies.
- User Support:
Providing technical support and advice to users in case of technical problems or inquiries.
Providing quick and effective solutions to problems users encounter in using systems and applications.
- Technical Support Reports and Documentation:
Recording user inquiries and problems and proposing solutions.
Preparing periodic reports on the status of technical support, problems, and addressing new developments.
- Process Improvement:
Providing constructive feedback on user usage and required system and software improvements.
Contributing to improving technical support operations and developing procedures to achieve optimal performance.
- Knowledge Management:
Providing a comprehensive knowledge base that includes frequently asked questions, troubleshooting, and technical guidance.
Updating educational and training resources to provide the most up-to-date information to users.
- Providing Technical Consulting:
Providing technical consultations to users on the systems and technologies used in the Center.
Assisting other teams in understanding and implementing best technical practices and procedures.
Fourth: Administrative Affairs Unit
The Administrative Affairs Unit plays a vital role in organizing and managing the daily operations of the Computer Center by organizing daily operations and ensuring compliance with administrative policies and procedures. This unit promotes cooperation between different departments and contributes to achieving the Center’s goals in a sustainable and coordinated manner.
This unit includes a set of tasks and responsibilities that support the administrative aspects of the Center. Some of the areas of focus within the Administrative Affairs Unit include:
Human Resources Management:
Organizing the selection and orientation processes for new employees entering the Center.
Managing external and internal employment contracts.
Implementing training and development programs, courses, and workshops specific to the Center that meet the needs of the University and its staff.
- Security and Safety Management:
Implementing and monitoring security and safety policies within the Center.
- Managing Daily Administrative Operations:
Coordinating meetings, managing agendas, and correspondence.
Managing administrative records and documents, ensuring their organization and secure storage.
Providing administrative support to other units within the Center.
- Coordinating Communications and Public Relations:
Communicating with external and internal staff.
Managing public relations and organizing events and promotional activities.
Promoting the Center’s image and promoting effective communications internally and externally.
- Developing Policies and Procedures:
Developing and implementing operational policies and procedures to achieve the Center’s objectives.
Updating and developing internal policies and procedures to improve efficiency and effectiveness.
Fifth: Website Unit
The Website Unit at the Computer Center is responsible for developing and managing the website, which is an important interface for interacting with the public and providing services and information. The Website Unit’s responsibilities include:
Website Development:
Designing and developing the website to align with the University’s goals and requirements.
Using modern technologies to ensure compatibility with various devices and browsers.
- Content Management:
Regularly managing and updating the content on the website, including news, events, and important information from the Media Department.
- Search Engine Optimization (SEO):
Implementing SEO strategies to increase the website’s visibility in global search engine results.
Using keywords and improving website structure to improve search rankings.
- Website Analysis and Statistics:
Monitoring website performance and analyzing visitor data using analytics tools such as Google Analytics.
Providing periodic reports on website performance, engagement, and response rates.
- Security and Protection:
Implementing the necessary security measures to protect the website from cyberattacks and hacks.
Managing data backups to ensure data recovery in the event of any problems.
- User Support and Social Interaction:
Providing technical support to users in the event of technical problems while using the website.
Contact Information
Email: ecc@kus.edu.iq